Privacy Statement

Protecting Your Privacy

We are Spotless Water Ltd., the “controller” of the personal data you provide to us, which means we make decisions on what information we hold and what we do with it. We are committed to managing and protecting the privacy of your personal information in line with all current applicable data privacy laws, including the GDPR and the Data Protection Act 2018. 

This privacy notice outlines what data we collect, why we collect it and how we manage it while we are holding it. It also highlights your rights with regard to the data. 

Should you have a concern regarding our management of your personal data, or need further information, please do not hesitate to contact us: 

  • Address: Spotless Water Ltd, Arena Business Centres, The Square, Basing View Basingstoke, RG21 4EB
  • Email:accounts@spotlesswater.co.uk
  • Telephone:  0800 35 76 76

This Privacy Policy will be updated from time to time, so please check it on a regular basis. The current policy was published on the 25th May 2018

When We Collect Personal Information from You

We collect information from you when we contact you, or when you: visit our website, make an enquiry, respond to a communication, fill out an information or contact request form, discuss a contract, request a quotation, sign up to our service, place an order, open a support ticket, subscribe to a newsletter or marketing communication, or otherwise submit your personal data to us. We may also acquire your personal information from a business directory, LinkedIn and other reputable third party sources or business data organisations, for B2B marketing purposes. If we do so, we will obtain assurance from the provider that this information has been obtained and provided lawfully, fairly and transparently.

Information We Collect from You 

We may collect and process the following data about you:  

  • Information about you, including your first name and surname, company name and contact information, including email address, address and phone number. You will be asked to set a password and some security information, like date of birth, when you subscribe.
  • If you email or contact us, we may keep a record of the correspondence or keep your message, email address and contact information to respond to you. 

Why We Need Your Information

We require this basic personal information so that we can:

  • Manage your enquiries when you wish to find out about our products and services.
  • Enable you to subscribe to and order our products and services and make payments. All payments are taken by third party payment services and we do not retain your bank or card details.
  • Fulfil and manage our contract and your enquiries, and keep you informed on service-related matters, when using our products and services.
  • Improve your experience of using our websites, for troubleshooting, data analysis, testing and statistical purposes. 
  • Contact you in relation to our products, services and events. You may opt out of receiving marketing communications at any time. 
  • Safeguard the assets of our company, its employees, its customers and other key stakeholders. 

We do not collect any personal information from you that we do not need to facilitate these tasks. 

Our Lawful Basis for Processing Your Information

We rely upon the following lawful bases to process your data: 

  • In processing your transactions and orders and providing services, advice and information to manage and fulfil your contract, we rely on the lawful basis of contract. 
  • We may send you marketing communications if you are, or have been, a customer or if you have discussed doing business with us, as part of our legitimate business interest.  
  • If you have opted in to receive communications from us, then consent is our lawful basis. You may opt out of marketing communications at any time. 
  • When we respond to your sales enquiries, we consider it to be in our legitimate business interest. 
  • We may market our services to you, as the owner or employee of an organisation that we feel would find benefit and value in our services. We feel that such marketing should not be wholly unexpected, nor should it severely impact your rights. We consider this marketing to be in our legitimate interest. You may opt out of marketing communications at any time. 
  • In order to protect our assets and interests, we may need to use your information as part of a legal process. 

How We Protect Your Information 

Spotless Water is committed to protecting your personal data and has implemented the appropriate systems and procedures to ensure this. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Our websites are scanned on a regular basis for known threats, including viruses and other malware, in order to make your visit to our site as safe as possible.  

All the personal data we collect is managed by our staff in the UK. The information is hosted on servers within the EU or within countries considered by the EU to have acceptable standards of data privacy and protection. If we use third parties outside the EU-approved countries, we will ensure that the appropriate transfer and data protection measures are in place. We may share your data with reputable third party companies to contact you for marketing purposes. No other third parties have access to your personal data, unless the law allows or obliges them to do so.  

Your Rights

Please contact us using the details above if you wish to exercise your rights in relation to your personal data.

You have the right to:

  • Request access to the information that we hold about you.
  • Ask for the information that we hold about you to be amended if it is incomplete or inaccurate. 
  • Ask us to delete your personal data. Please note that we may not be able to fulfil our contractual obligations without your contact details. 
  • Ask us not to use your data for direct marketing. Use the contact details above or the unsubscribe links on our communications. 
  • Have your data transferred to another party (data portability).
  • Ask us to restrict the processing of your personal data.
  • Object to us processing your personal information.
  • Object to us making automated decisions or profiling using your data.
  • Complain to us or to the UK supervisory authority, the Information Commissioner’s Office (ICO), if you are concerned about our use of your personal data. The ICO’s website can be found at ico.org.uk

Website Links

Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites. 

Use of Cookies 

While you are browsing our website, cookies could be stored on your computer so that we can identify your session. A cookie is a small file of letters and numbers that is stored in your browser or the hard drive of your device if you agree. You have a choice whether to allow cookies on your computer or not and can adjust your browser setting accordingly. 

Our website uses cookies so that we can identify you from other users of our websites, so that we can offer you a more personal experience when you use our sites. It also helps us to improve our site.

Which cookies do we use?

  • Necessary cookies. These are needed for the efficient operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make a payment.
  • Functionality cookies. They help us to recognise you when you return to our website, so that we can personalise our content for you, greet you by name and remember your preferences.
  • Analytical/performance cookies. These help us to identify and count the number of visitors and to see how visitors travel round our sites. They help us to improve the way our website works, for example by ensuring that you can easily find what you are looking for.
  • Targeting cookies. These cookies record your visit to our sites, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests and also for marketing purposes. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.